How Cloudmate Technologies collects, uses, protects, and discloses information across our website and services.
Last updated: July 1, 2026
Cloudmate Technologies LLP values your privacy and is committed to protecting the personal information collected through our website, products, and services. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have.
This policy applies to cloudmatetechnologies.com and to the products and services we provide — including our AI solutions, SaaS products, CRM platforms, cloud services, and enterprise applications — as well as information submitted through our contact forms, demo requests, and other interactions with us.
This Privacy Policy covers information we handle across our website and our work with clients, including AI Development, GenAI Development, AI Agent Development, Cloud Consulting, Cloud Migration, CRM Modernization, Product Engineering, Workflow Automation, Business Automation, and SaaS Development, as well as our solutions — the AI Voice Agent, Custom AI CRM, WhatsApp CRM, and Omnichannel CRM. Where a separate agreement governs a specific engagement, that agreement takes precedence over this policy for the data covered by it.
When you get in touch or engage with us, we collect the information you choose to share. This typically includes:
When we build, deploy, or operate software on your behalf, we may process data within your systems and environments as needed to deliver the service. Depending on the engagement, this can include:
This data is processed only to provide and support the services you have engaged us for, under the terms of our agreement with you.
Our AI products and features — including GenAI Development, AI Agent Development, the AI Voice Agent, and our AI-powered CRM solutions — process the inputs and content needed to generate responses. This may include:
Some AI processing is carried out using trusted third-party AI providers. Where this applies, data is shared only to the extent needed to deliver the feature, and providers are bound by confidentiality and data-protection obligations. Voice interactions handled by the AI Voice Agent are processed in real time to provide the service; we do not retain voice recordings beyond what is needed to deliver it.
Like most websites, we automatically collect certain technical information when you visit, such as browser type, language preference, referring site, device information, and the date and time of each request. We use this to understand how our website is used and to keep it secure and performing well.
We use the information we collect to:
We use cookies and similar technologies to operate our website, remember your preferences, keep the site secure, and understand how it is used. Cookies help with analytics and performance measurement, security, and remembering your preferences.
We use Google Analytics to collect anonymized information about how visitors use our website, which helps us improve its performance and usability. You can refuse cookies through your browser settings, though some features may not function properly without them. By continuing to use our website without changing your cookie settings, you consent to our use of cookies.
We do not rent or sell your personal information. We share it only in these limited circumstances:
We take the security of your information seriously and apply measures appropriate to the sensitivity of the data we handle, including:
No method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
We retain personal information only for as long as necessary to provide our services, fulfil the purposes described in this policy, and meet our legal, tax, and regulatory obligations. When information is no longer needed, we delete or anonymize it.
Cloudmate serves clients across regions including India, the United States, Canada, and Saudi Arabia. As a result, your information may be processed and stored in countries other than your own, including where we and our service providers operate. Where personal data is transferred internationally, we take steps to ensure it remains protected in line with applicable data-protection laws.
Depending on your location and applicable law, you may have the right to:
To exercise any of these rights, contact us at hello@cloudmates.co. We will respond in accordance with applicable law.
Where applicable, we handle personal data in accordance with the EU General Data Protection Regulation (GDPR) and other data-protection laws that apply to our business and the regions we serve. If you are located in the European Economic Area, you have the rights described above and may contact us to exercise them.
Our website may contain links to sites we do not operate. We are not responsible for the content or privacy practices of these third-party sites, and we encourage you to review their privacy policies before sharing any information.
If Cloudmate Technologies LLP is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. Any acquirer would continue to be bound by the commitments in this policy, and we will notify you of any such change and of any choices you may have.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post the updated version on this page with a revised “Last updated” date. Your continued use of our website and services after an update constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy or how we handle your information, contact us at hello@cloudmates.co or +91 96243 00546. Cloudmate Technologies LLP, A-1004 Business Empire Hub, Near Shukan Mall, Science City, Ahmedabad – 380060.
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