Terms & Conditions

Who These Terms Apply To

These Terms apply to your use of our website and to our services and solutions, including GenAI Development, AI Agent Development, Digital Transformation, CRM Modernization, Product Engineering, SaaS Development, Cloud Migration, Cloud Consulting, Data Engineering, Business Automation, Workflow Automation, and CRM Automation, as well as our solutions — the AI Voice Agent, Custom AI CRM, WhatsApp CRM, and Omnichannel CRM.

These Terms and Our Privacy Policy

These Terms govern your use of our website and services. Our Privacy Policy governs how we collect, use, and protect personal information, and our use of cookies. By using our website and services, you also agree to our Privacy Policy.

Use of Our Website and Content

Unless otherwise stated, Cloudmate Technologies LLP and/or its licensors own the intellectual property rights in all material on our website, including text, graphics, logos, software, and documentation. You may view and use this material for your own reference, subject to these Terms. Without our written permission, you must not:

• Republish or redistribute our website content or materials
• Sell, rent, or sub-license our content or software
• Reproduce, duplicate, or copy our materials for commercial purposes
• Use our trademarks, logos, or branding without authorization

Acceptable Use

When using our website, products, and services, you agree not to:

• Reverse engineer, decompile, or attempt to derive the source code of our software
• Access any system, account, or data without authorization
• Misuse our APIs or exceed agreed usage limits
• Send excessive automated requests, scrape, or place undue load on our services
• Introduce malware or engage in any malicious activity
• Probe, scan, or test the security of our systems without our prior written permission
• Use our services for any unlawful, harmful, or fraudulent purpose

We may suspend or terminate access for any breach of this section.

Intellectual Property

Our intellectual property

We retain all rights in our website, software, platforms, tools, frameworks, documentation, downloadable resources, and trademarks. Nothing in these Terms transfers ownership of our pre-existing intellectual property to you.

Deliverables and custom development

For custom development engagements — including AI systems, CRM solutions, SaaS platforms, and enterprise software — ownership of the deliverables is set out in the agreement for that engagement. Unless agreed otherwise, and upon full payment, you own the custom source code, documentation, designs, and AI workflows we create specifically for you, while we retain ownership of our pre-existing tools, libraries, frameworks, and general know-how used to build them.

AI Services and AI-Generated Output

Our AI products and features — including GenAI Development, AI Agent Development, the AI Voice Agent, and our AI-powered CRM solutions — generate responses using large language models and other AI systems. You understand and agree that:

• AI-generated output may be inaccurate, incomplete, or unexpected, and may occasionally produce incorrect or fabricated information (“hallucinations”)
• AI output should be reviewed by a qualified person before it is relied upon or acted on
• AI output does not constitute legal, medical, financial, or other professional advice
• You are responsible for how AI output is used within your organization, and for the prompts, files, and data you submit
• Some AI processing may involve trusted third-party AI providers, as described in our Privacy Policy

Subscriptions and SaaS Services

Where our services are provided on a subscription or SaaS basis:

• Subscriptions renew and are billed according to the plan or agreement you select
• Support is provided as described in your plan or agreement
• Beta or early-access features may be offered “as is,” may change or be withdrawn, and are not guaranteed to be stable
• We may suspend or terminate an account for non-payment, breach of these Terms, or misuse of the service

Service Availability, Maintenance and Changes

We aim to keep our services available and reliable, but we do not guarantee uninterrupted or error-free operation. From time to time we may:

• Perform scheduled maintenance, which we aim to communicate in advance
• Experience unplanned outages or downtime
• Release updates, improvements, or changes to features
• Modify or discontinue features, with notice where reasonably practicable

Specific availability or uptime commitments, where offered, are set out in the applicable agreement.

Customer Responsibilities

When using our services, you are responsible for:

• Providing accurate and complete information
• Keeping any credentials secure and confidential
• Ensuring you have the rights and consents needed for any data or content you provide
• Using our services lawfully and in line with these Terms
• The activity of your users and end customers who access services we provide to you

Third-Party Services, Integrations and APIs

Our services may connect with or rely on third-party services, platforms, and APIs. We are not responsible for the availability, accuracy, or practices of third-party services, and your use of them may be subject to their own terms. Where you use our APIs, you must stay within any documented limits and use them only as intended.

Confidentiality

Each party may receive confidential information from the other during an engagement. Both parties agree to protect the other's confidential information, use it only for the purposes of the engagement, and not disclose it to third parties except as needed to deliver the services or as required by law.

Data Ownership

You retain ownership of the data you provide to us or process through our services. We handle personal data as described in our Privacy Policy and process customer data only to provide and support the services you have engaged us for, under the terms of our agreement with you.

Refund Policy

We want you to be satisfied with our products and services. The following applies depending on what you have purchased.

AI-powered software and SaaS subscriptions

1. Refund eligibility: For paid software products and SaaS subscriptions, you may request a refund within 7 days of purchase if the product fails to function as described, contains significant defects that make it unusable, or is not delivered.
2. Cancellations: Subscriptions may be cancelled at any time. Cancellation stops future billing, and access continues until the end of the current billing period. We do not provide partial refunds for unused portions of a billing period.
3. Non-refundable: Products or plans marked non-refundable at purchase, and services that have been substantially used, are not eligible for a refund.

Custom development and consulting

1. Custom development, implementation, and consulting engagements are governed by the agreement or statement of work for that engagement. Fees for work already performed are generally non-refundable.
2. Any milestones, acceptance criteria, or engagement-specific refund terms are set out in that agreement.

To request a refund or ask about eligibility, contact hello@cloudmates.co with your order or engagement details. Approved refunds are issued to the original payment method within 7–10 business days.

Disclaimer

To the maximum extent permitted by applicable law, our website, products, and services — including our AI services, cloud services, consulting, enterprise software, and any third-party integrations — are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. We do not warrant that our services will be uninterrupted, error-free, or fit for a particular purpose beyond what is expressly agreed. Nothing in these Terms will:

• limit or exclude liability for death or personal injury caused by negligence;
• limit or exclude liability for fraud or fraudulent misrepresentation;
• limit or exclude any liability that cannot be limited or excluded under applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for any indirect, incidental, special, or consequential loss, or for loss of profits, revenue, data, or goodwill, arising from your use of our website or services. Our total liability in connection with the services is limited as set out in the applicable agreement.

Reservation of Rights

We reserve all rights not expressly granted to you in these Terms, including the right to change or withdraw parts of our website and services at any time.

Force Majeure

We are not liable for any failure or delay in performing our obligations where this is caused by events beyond our reasonable control, including natural disasters, failures of infrastructure or third-party services, acts of government, or other force majeure events.

Export Compliance

Our services may be subject to export control and sanctions laws. You agree not to use or export our services in violation of any applicable export control or sanctions regulations, and you confirm that you are not located in, or acting on behalf of, a restricted jurisdiction or party.

Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or your use of our services is subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India. Before pursuing formal proceedings, the parties will attempt to resolve any dispute in good faith through discussion.

Changes to These Terms

We may update these Terms periodically to reflect changes in our services, technology, or legal requirements. We will post the updated version on this page with a revised “Last updated” date. Your continued use of our website and services after an update constitutes acceptance of the revised Terms.