Built for support, sales, and success teams running WhatsApp, email, SMS, voice, web chat, and Instagram in one place.
Book a demoExpect consistency across channels.
Three channels in, customers still expect one team, one history, one conversation — most teams can’t deliver.
Apps per agent, per case.
Helpdesk, CRM, voice console, WhatsApp, social, billing, knowledge base, queue, ticketing — toggled all day.
Repeat info to multiple agents.
Every handoff loses the thread. Customers tell the story again — and decide it’s easier to switch vendors.
Revenue lift — strong vs. weak.
What unified CX is actually worth, year after year — while teams without it stay stuck copy-pasting between tabs.
Each channel connects through its native protocol — WhatsApp Business API, voice SIP trunks, IMAP, web SDK, Meta Graph, SMS/RCS — all reaching the same unified inbox with one customer history.
Models trained on your replies and your domain language — not a generic chatbot.
HubSpot, Salesforce, Zendesk, Freshdesk — bi-directional, no exports.
Whether they reach you on WhatsApp Monday, email Wednesday, or call Friday — agents see one continuous timeline, with full context. Every channel writes back to one customer record, in real time.
Auto-route by language, tier, intent, or skill.
Trained on your team’s actual responses.
One SLA matrix — channel-aware, agent-aware.
First response, resolution, CSAT — per channel + total.
Every touch chronologically — with channel context.
Audit current channels, queues, SLAs, and CRM/helpdesk schemas. Map every touchpoint your team has today — what works, what bottlenecks.
Unified inbox UX, routing rules, AI prompt design, compliance flows — every channel mapped to one workflow.
Channel connectors, unified inbox, routing engine, AI fine-tuning on your data, audit logs, CRM/helpdesk sync — built and tested every week.
Live two-way sync with HubSpot / Salesforce / Zendesk / Freshdesk. SSO, RBAC, audit logs, data residency — all wired into your stack.
Rollout in waves, agent training, 24×7 monitoring, model retraining — long after go-live.
WhatsApp
Twilio
Gmail
Instagram
Meta
OpenAI
Anthropic Claude
Google Gemini
Meta Llama
HubSpot
Salesforce
Pipedrive
Zoho
Slack
Teams
Outlook
Calendar
Calendly
Cal.com
SOC 2 Type II
GDPR
ISO 27001
HIPAA alignedTLS 1.3 in transit · AES-256 at rest · key rotation handled.
SAML / OAuth · granular permissions · full audit logs.
US · EU · India · APAC — pinned to the region you choose.
SOC 2 Type II reports and pen-test results on request under NDA.
The CRM modernization service that turns legacy customer ops into production-grade omnichannel CRMs — unified inbox, AI tuned on your data, real-time sync with your stack.
Explore the ServiceEvery channel connected into one CRM that remembers every customer and conversation.
