Built for support, sales, and success teams — unified customer engagement across WhatsApp, email, SMS, voice, web chat, and Instagram, in one place.
Book a demoExpect consistency across channels.
Customers use several channels but still expect one team that remembers every conversation. Most tools can’t do that.
Apps per agent, per case.
Agents switch between the helpdesk, CRM, phone, WhatsApp, and social apps all day just to handle one case.
Repeat info to multiple agents.
Every handoff loses the details, so customers repeat themselves — and many decide it’s easier to leave.
Revenue lift — strong vs. weak.
What one connected customer experience is worth every year — while others stay stuck copying between tabs.
Each channel connects through its native protocol — WhatsApp Business API, voice SIP trunks, IMAP, web SDK, Meta Graph, SMS/RCS — all reaching the same unified inbox with one customer history.
Models trained on your replies and your domain language — not a generic chatbot.
HubSpot, Salesforce, Zendesk, Freshdesk — bi-directional, no exports.
Whether they reach you on WhatsApp Monday, email Wednesday, or call Friday — agents see one continuous timeline, with full context. Every channel writes back to one customer record, in real time.
Auto-route by language, tier, intent, or skill.
Trained on your team’s actual responses.
One SLA matrix — channel-aware, agent-aware.
Track response times, resolutions, and customer satisfaction — by channel and overall.
Every interaction in order, with the channel it came from.
We review your current channels, tools, and workflows, then map every place customers reach you today — what works and what slows the team down.
Unified inbox UX, routing rules, AI prompt design, compliance flows — every channel mapped to one workflow.
Channel connectors, unified inbox, routing engine, AI fine-tuning on your data, audit logs, CRM/helpdesk sync — built and tested every week.
Live two-way sync with HubSpot / Salesforce / Zendesk / Freshdesk. SSO, RBAC, audit logs, data residency — all wired into your stack.
We roll out in stages, train your team, and keep monitoring and improving the system long after launch.
WhatsApp
Twilio
Gmail
Instagram
Meta
OpenAI
Anthropic Claude
Google Gemini
Meta Llama
HubSpot
Salesforce
Pipedrive
Zoho
Slack
Teams
Outlook
Calendar
Calendly
Cal.com
SOC 2 Type II
GDPR
ISO 27001
HIPAA alignedTLS 1.3 in transit · AES-256 at rest · key rotation handled.
SAML / OAuth · granular permissions · full audit logs.
US · EU · India · APAC — pinned to the region you choose.
SOC 2 Type II reports and pen-test results on request under NDA.
The CRM modernization service that turns legacy customer ops into production-grade omnichannel CRMs — unified inbox, AI tuned on your data, real-time sync with your stack.
Explore the ServiceEvery channel connected into one CRM that remembers every customer and conversation.
